Integrated
Facilities Management
Services
“When it comes to facility outsourcing, leading organizations choose ARSA Indonesia”
Across 9 provinces, serving 300+ clients with 4,500+ professionals, ARSA Indonesia delivers accountable, tech-enabled facility management. With ARSAtech (Service Desk, Crowd Eye IoT, e-Forms & action tracking) and certified systems ISO 9001/14001/45001 plus SMK3, ARSA Indonesia makes performance visible and measurable.
From soft & hard services to Security, Front of House, and Integrated Pest Control, ARSA Indonesia has the people, processes, tools, and technology to deliver sustainable results—consistently and every time.
Professionals Integrated Facilities Management Services
ARSA Indonesia provides integrated services designed to ensure that every facility is managed professionally, safely, and efficiently. With experienced professionals and the support of modern technology, ARSA Indonesia delivers tailored solutions to meet the specific needs of each client.
Key Competences
At ARSA Indonesia, we believe that people are the foundation of service excellence. As a proudly Indonesian company, we are deeply committed to developing human capital as the cornerstone of our operations. Our focus on building talent ensures that every service we deliver is carried out by skilled, trained, and empowered individuals who embody our values of compliance, expertise, and systemization (PAS).
To support this commitment, we operate three dedicated training centers in Jakarta, along with a comprehensive online learning platform that enables continuous development for our team members across all operational areas.
Global Standards, Local Execution
ARSA Indonesia collaborates with reputable global partners that share our commitment to innovation, sustainability, and service excellence. Through this strategic cooperation, we are able to implement advanced solutions and cutting-edge technology that support our performance in the field.
By combining global expertise with local strength, ARSA Indonesia continues to deliver integrated facility services that go beyond expectations.
We Are Beyond IFMS Company
ARSAtech is a mobile application that gathered all font-of-the house and back-of the house activities, so that with this solution all related parties can be connected. Yes, unlike the other Facilities Service companies’ solution, ARSAtech has a Client Solution features.
Is a feature where all ARSA Indonesia Customers can report the situation or functionality of the facilities in the building
Reports in the form of pictures and short videos will be received by the Supervisor in the area and if not handled within 1 hour, the information will be escalated to the Operation Manager, COO, or CEO
- Check-In And Check-Out
- Google Geotags
- Work and Leave Schedule
- Submission to Change Schedule
- Leave Application
- Reliver Management
- Overtime Submission
- Job Submission
- Salary Slip
- Reliever Tracker
- Employee Data
- Birthday Reminder Notification
- Employee Skill Matrix
- Daily Tasks Fulfilment Declaration
- Daily, Monthly & Annual Area Work Schedule
- Defect List
- FitUP! List
- Site Information, Total Manpower, Etc.
- Key Performance Indicators
- Job Completion Reports
- Daily And Monthly Reports Generator
Is a Training Management where training is devided into two: virtual training and in-class training. the features in this module are:
- Training List
- Designing a Training Class
- Find Training Modules and Syllabus
- Finding SOPs
- Create Training Invitation
- Assess Trainees
- Attendance List of Training Participants
- Electronic Certificate
A collection of checklists integrated with eWORKplan. The checklist can be tailored to the needs of each area. eFORMs include in the following areas of work:
- Electronic Checklist with Standard
- Performance checklist Approval
- Reimbursement
- Cash Advance
- New Customers Data
- Proposal
- Work Report
- Business Trip Proposal
- IPCS Treatment Report
- Stage of Approval
- Electronic Signature with PIN
- The function of eSCM is as a tool to order equipment and other supporting materials needed by an area, the features in this module are:
- List of materials and tools
- Electronic Material Requests
- Material request process (request, review, approval, pack, send, receive)
- Summary of material requests by area
- Summary of material demand by cluster
- Summary of Material Requests by region
- Summary of Material Requests by the Company
- Stock materials by area
- Machine and Equipment Location Records
- Return (Return of Material Request)
- Purchase order and Delivery order
We understand in the end the effort we make is determined by how the service is perceived by our customers. For us, the voice of the customer is the voice of “God” where the information we get from each Customer we obtain is feedback for us.
eVOC or electronic Voice of Customer is a simple Customer satisfaction survey tool that can summarize the voice of our customers every month. Our customers can also see the value of the service we provide every month. Every month, our customers can fill out a short questionnaire where each questionnaire we have given weight. With eVOC we can also further determine the quality improvement actions that we will take so that this corrective actions can be carried out on target.
ARSA Indonesia customers have been given access to enter and be directly involved in application modules such as facilities reports which consist of various solutions including Defect Report, FitUP, eWORKplan, Attendance Reports, Classroom, audit findings, and follow-up on findings. Our customers can also provide ratings for ARSA Indonesia Employees who work in their locations through the ARSA Star Performers solution.
Is a feature where all ARSA Indonesia Customers can report the situation or functionality of the facilities in the building
Reports in the form of pictures and short videos will be received by the Supervisor in the area and if not handled within 1 hour, the information will be escalated to the Operation Manager, COO, or CEO
- Check-In And Check-Out
- Google Geotags
- Work and Leave Schedule
- Submission to Change Schedule
- Leave Application
- Reliver Management
- Overtime Submission
- Job Submission
- Salary Slip
- Reliever Tracker
- Employee Data
- Birthday Reminder Notification
- Employee Skill Matrix
- Daily Tasks Fulfilment Declaration
- Daily, Monthly & Annual Area Work Schedule
- Defect List
- FitUP! List
- Site Information, Total Manpower, Etc.
- Key Performance Indicators
- Job Completion Reports
- Daily And Monthly Reports Generator
Is a Training Management where training is devided into two: virtual training and in-class training. the features in this module are:
- Training List
- Designing a Training Class
- Find Training Modules and Syllabus
- Finding SOPs
- Create Training Invitation
- Assess Trainees
- Attendance List of Training Participants
- Electronic Certificate
A collection of checklists integrated with eWORKplan. The checklist can be tailored to the needs of each area. eFORMs include in the following areas of work:
- Electronic Checklist with Standard
- Performance checklist Approval
- Reimbursement
- Cash Advance
- New Customers Data
- Proposal
- Work Report
- Business Trip Proposal
- IPCS Treatment Report
- Stage of Approval
- Electronic Signature with PIN
- The function of eSCM is as a tool to order equipment and other supporting materials needed by an area, the features in this module are:
- List of materials and tools
- Electronic Material Requests
- Material request process (request, review, approval, pack, send, receive)
- Summary of material requests by area
- Summary of material demand by cluster
- Summary of Material Requests by region
- Summary of Material Requests by the Company
- Stock materials by area
- Machine and Equipment Location Records
- Return (Return of Material Request)
- Purchase order and Delivery order
We understand in the end the effort we make is determined by how the service is perceived by our customers. For us, the voice of the customer is the voice of “God” where the information we get from each Customer we obtain is feedback for us.
eVOC or electronic Voice of Customer is a simple Customer satisfaction survey tool that can summarize the voice of our customers every month. Our customers can also see the value of the service we provide every month. Every month, our customers can fill out a short questionnaire where each questionnaire we have given weight. With eVOC we can also further determine the quality improvement actions that we will take so that this corrective actions can be carried out on target.
ARSA Indonesia customers have been given access to enter and be directly involved in application modules such as facilities reports which consist of various solutions including Defect Report, FitUP, eWORKplan, Attendance Reports, Classroom, audit findings, and follow-up on findings. Our customers can also provide ratings for ARSA Indonesia Employees who work in their locations through the ARSA Star Performers solution.
Tangsel Investment Forum 2024
"Collaboration for Healthier Cities, Better Lives"
We are honored and proud to be recognized for our exceptional compliance standards in South Tangerang. This prestigious accolade, presented by the South Tangerang Regional Investment Department, was personally awarded by the Mayor of South Tangerang, Drs. H. Benyamin Davnie, alongside Mr. Maulana Prayoga Utama Putra, Head of DPMPTSP South Tangerang, during a distinguished ceremony at the DoubleTree Hotel, Bintaro.
