ServiceX – Get Things Done
At ARSA Indonesia, Service Value is defined by ServiceX – Get Things Done. This philosophy reflects our commitment to deliver every service thoroughly, swiftly, and responsibly, making it the foundation of how we work and how we serve our clients.
The Foundation of ServiceX
- Core Value – Get Things Done, the spirit that drives every KawanARSA.
- Service Structure – ensuring processes run seamlessly, consistently, and in full integration.
3 Pillars of ServiceX
- Delivering excellence through concrete actions, not just promises.
- Building KawanARSA who are skilled, responsible, and uphold integrity.
- Embracing feedback as a source of truth and systematic improvement.
Our Commitment
ServiceX is more than a method of work – it is a culture. By embedding ServiceX into our daily operations, ARSA Indonesia strengthens its role as a trusted partner in facility management and ensures sustainable value for clients, employees, and society.
Employee Engagement
At ARSA Indonesia, we believe that our people are the foundation of service excellence. We build strong emotional and intellectual connections with employees by embedding our values of PAS (Patuh, Ahli, Sistematis) into every engagement initiative.
Engagement Framework
Attract & Recruit → Hired & Onboard → Support & Develop → Recognized & Perform → Engaged & Retain
Our Engagement Highlights
Recognition & Rewards
Annual Performance Appraisal via ARSAtech ensures fairness and transparency in evaluating employees, forming the basis for placement, promotion, and recognition.
– Parama & Parabawa Awards (every 6 months) for excellence and integrity.
– Work Anniversary Awards every 3 years to value loyalty and long-term dedication.
Learning & Development
– ARSA Leadership Development Program (ALDP) for future leaders.
– ARSA Basic Competency Training (ABC) for all new employees.
– Daily Refreshment Training during shift briefings.
Culture & Belonging
– ARKA Club for employee talents and hobbies.
– Annual Staff Outing – We Are All Better Than One.
– CSR & community programs to foster contribution beyond work.
Communication & Transparency
– Eagle Fly Low: leadership presence at the frontline.
– KawanARSA & Newsletter highlighting stories and achievements.
– ARSAtech: our digital hub for training, reporting, appraisal, and communication.
Closing Line
Through these initiatives, ARSA Indonesia ensures every employee feels valued, developed, and connected — making us stronger as one team with one spirit, because truly “We Are All Better Than One.”
Training Center
