Voice of Customer Through ARSAtech: Consistent Satisfaction Growth
At ARSA Indonesia, we believe that the most authentic measurement of service quality comes directly from our customers. Through ARSAtech, our digital ecosystem, customers are free to provide their feedback on a monthly basis — ensuring transparency and continuous evaluation of our service delivery.
The results over the past four years (2021–2024) reflect a steady and consistent improvement in customer satisfaction:
2021 : 80.42 %
2022 : 82.09 %
2023 : 83.54 %
2024 : 87.08 %
Alongside the rising satisfaction scores, the number of feedback submissions has also increased each year. This growth demonstrates stronger engagement and trust from our customers in evaluating our performance.
These achievements highlight ARSA Indonesia’s commitment to delivering services that are Compliant, Competent, and Systematic (PAS), in line with our QEESS values (Quality, Efficiency, Environment, Safety, Security). With the dedication of all KawanARSA and the openness of our customers through ARSAtech, we will continue to raise the standards of facility management services in Indonesia.